Terms & Conditions

Terms and conditions

Warranty

Your new instrument has a 5 year warranty covering building defects such as neck warping due to unstable wood, non-accidental neck break or body cracks (has to be inspected ONLY by Charbonneau Guitars or the warranty will be invalid . If the fault belongs to Charbonneau Guitars, Charbonneau Guitars will NOT REFUND the instrument but build a new one with the existing parts. All shipping fees is the customer’s responsibility.) Normal use such as dings, scratches, 
chips or electronics & hardware defects are not covered by this warranty. This instrument is fully insured to its total value during shipping, therefore, if any damages occur during shipping, Charbonneau Guitars IS NOT and CANNOT be held responsible and the shipping carrier will take actions to refund the instrument to its total value. If the instrument is sent back for repairs, it is the owner’s responsibility to pay for ALL shipping fees.

No refund policy

All sales are final because of the customized and unique nature of the instruments. Every guitar is built-to-order and is not refundable by any means. 

Please refer to the warranty section for returns and repairs.

Taxes and duties

Charbonneau Guitars is NOT responsible for the taxes and duties of the customer’s country that might occur.

Deposit and build time

To start the construction of your new guitar, Charbonneau Guitars demands a NON REFUNDABLE 50% deposit of the total amount of the instrument. Once the instrument is completed, the rest of the amount due must be paid within 7 working days before delivery. If the rest of the amount due is not paid within 7 working days, the instrument will remain the property of Charbonneau Guitars and the 50% deposit will NOT BE REFUNDED. The actual build time is 4 to 6 months.

By making your 50% deposit or by paying in full, you ACCEPT the purchasing terms and the terms and conditions of Charbonneau Guitars. 

Pierre-Hugues Charbonneau,
Luthier & owner-founder

Charbonneau Guitars